Page 19 - ACT Resource Packet

ACT SERviCES AND PoLiCiES

For writing tests, ACT will verify that your essay was scored by at least two independent,
qualified readers and by a third reader in the event that the two scores differed by more than
one point in any domain. ACT will also verify that your essay was properly captured and
displayed to readers. If errors are discovered during score verification, ACT will rescore your
essay.

ACT will inform you by letter of the results of the score verification about three to five weeks
after receiving your request. If a scoring error is discovered, your scores will be changed and
corrected reports will be released to you and all previous score report recipients at no charge.
In addition, your score verification fee will be refunded. You may also request to be present for
verification of your multiple-choice responses—without access to the test questions—at an
ACT-designated location. Additional fees will apply.
CORRECTING ERRORS ON YOUR REPORT

If you think there is an error in information other than your scores or you want to change
information (e.g., address change) within three months of receiving your scores, write to:
ACT Customer Care
PO Box 414
Iowa City, IA 52243-0414, USA
If an error is found to have been made by ACT and requires you to retest, it will be at the
expense of ACT. If an error is found to have been made by ACT and does not involve retesting,
corrected score reports will be sent to you and all previous score recipients at no charge. If an
error is not found to be made by ACT and you wish to send corrected reports, you must request
and pay for Additional Score Reports.

We regularly prepare reports on the technical characteristics of the ACT tests. A PDF copy of
the ACT Technical Manual can be found at www.act.org/the-act/resources.

For more information on using your ACT results, visit www.act.org/the-act/scores.

ACT Policies

The following is a brief selection from ACT’s Terms and Conditions: Testing Rules and Policies for
the ACT® Test (“Terms”). A full copy of these Terms is available at www.act.org/the-act/terms.
For complete information about any ACT policies, see www.actstudent.org.

Section 1: Privacy Policy and Notice of Collection of Personally
Identifying Information
ACT collects personally identifying information from you when you register for or take one
of our tests. Our processing of such information, including collection, use, transfer, and
disclosure, is described in the ACT Privacy Policy found at: www.act.org/privacy. When you
register for or take an ACT test, you consent to the collection of your personally identifying
information and its use and disclosure as provided in the ACT Privacy Policy.

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