Page 20 - ACT Resource Packet

ACT SERviCES AND PoLiCiES

Section 9: Individual Score Reviews
In some cases, testing staff do not suspect, observe or report prohibited behavior in the testing
process, but other information comes to the attention of ACT that raises questions about the
validity of your test scores. In these cases, ACT may choose to conduct an Individual Score
Review.

Notifying You of an Individual Score Review: It is extremely important that you
maintain accurate and up-to-date contact information with ACT and that you respond
to ACT’s correspondence in a timely manner. Failure to respond in a timely manner
can result in the cancellation of your scores under review. You can update your mailing
address by contacting ACT Customer Service at 319-337-1270 or updating your ACT
Student web account.
Timing of Individual Score Reviews: You agree that your scores may become the
subject of an Individual Score Review at any time they are on file with ACT as valid
and reportable ACT scores. While Individual Score Reviews are typically initiated
within a year after the applicable test date, this is not always the case. Information may
come to ACT’s attention at any time that causes a review of your scores. For example,
investigations into recently reported scores or activities may cause ACT to reevaluate
older scores; ACT may receive inquiries at any time from high schools, colleges, and
other score recipients questioning scores they believe to be inconsistent with their
observations of academic performance; or ACT may receive information through its Test
Security hotline or from external investigations causing ACT to reexamine past scores.
You acknowledge that your ACT scores have ongoing value even after they have been
reported and agree that ACT has the right to review them at any time.

Score Cancellation Notices: If scores are cancelled for any reason, ACT sends a letter to
everyone who received the scores directly from ACT informing them that the scores have
been cancelled. ACT generally does not inform official score recipients of the reason for
cancellation but may do so in exceptional circumstances (including but not limited to
instances in which there is a Misconduct Finding).

Section 10: Compromises in the Registration, Testing, Scoring, or
Score Reporting Processes, and Group Irregularities

ACT takes steps that are intended to provide you a fair, standardized testing process. However,
circumstances may prevent this from occurring in some cases.
In the unlikely event such a circumstance occurs, ACT will examine the situation and
determine whether it needs to take any action, including but not limited to not scoring tests or
cancelling scores. If ACT determines that it needs to take action, ACT will in its sole discretion:
(a) correct the error (if an error occurred and ACT believes correction is feasible), (b) not score
tests or cancel scores and offer each affected person the option to retest at no additional fee
(normally on a future National test date), or (c) not score tests or cancel scores and offer a
refund. If the impacted test event is a State Testing event (i.e., one where a state or district has
paid for your exam), ACT may offer the option to retest you at no additional fee or it may cancel
the test event without an option for retest.

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